R.O. Writer Customer Testimonials: 

Customer Spotlight

Voice: 281.870.8900

Mark Carr

When Mark Carr first installed R.O. Writer at his business, Christian Brothers Automotive, in November, 1991, it was a successful 8-bay center in a middle-class neighborhood. But Mark had bigger ideas. Using his initial location as a formula for success, he partnered with three other individuals and expanded by building three new shops. Mark provided the formula and they put it in play.

Fast forward to today. Christian Brothers is a growing franchise operation with 30 stores in five states averaging 7 - 10 new stores a year! The Sept. 2002 Houston Business Journal named Christian Brothers to the 100 Fastest Growing Small Businesses in Houston (#37). They are beautiful facilities in prime areas and are all very successful operations. The extraordinary success of this franchise lies in the philosophy behind the service and customer satisfaction goals. Additionally, it is different from most franchises. There is a profit-sharing program on the net rather than the gross profit. The incentive for success is on both parties and creates a unique “partnership.”

Mark credits R.O. Writer for much of the success. “R.O. Writer allows us to monitor the stores using the same benchmarks and common data. We all know where we are at any given moment. It’s easy to replicate the data setups and processes as we open new stores and the ease of use makes it simple for our franchisees to pick up.

Our customers appreciate the powerful marketing feature and it drives additional business into the stores. Our gross profit is up 6% over the last two years as a result of R.O. Writer.”