What is the R.O. Writer Technical Support Help Desk Phone Number?

Phone:	(800) 881-5859
Fax:	(630) 438-8001
Email:	support@rowriter.com

Does the R.O. Writer Technical Support Help Desk have any weekend support hours available?

Emergency call back service is available on Saturday during the hours of 6:30am and 3:00pm (CST). If you have a shop down situation on Saturday, call the main number at (800) 881-5859 and leave a detailed message for the Technical Support team with your call back and contact information.

What does the R.O. Writer Technical Help Desk consider a shop down situation?

What we consider a shop down situation is when you are unable to create or finalize ANY repair orders for ANY customers on ALL the machines in your shop.

What are the R.O. Writer Technical Support Help Desk phone system menu options?

phone menu option	action	purpose
0	To contact the Technical Support Department's Live Operator during the normal business hours.	A trouble ticket will be logged, and added to the call-back queue in the order it was received.
1	To leave a voice mail message for the department	A member of our support team reviews the messages within the hour during normal business hours.
2	To transfer to the Operator in order to leave a General Support / Functionality questions	A trouble ticket will be logged.
3	Emergency/Shop Down Situation! This option will immediately transfer you to the operater where they will determine if this is an emergency call.	If this is a true shop down situation (meaning that you cannot invoice ANY customer on ALL of your computers), you will be transferred to the next available technican for assistance.
5	Transfers to Progressive Automotive Systems, Inc.'s Billing Department	You can resolve any billing questions or issues that you may have.

How do I recommend enhancements to the R.O. Writer™ Shop Management System Application Suite?

The best way to make a recommendation or enhancement request is to send an e-Mail to the R.O. Writer Technical Support Team at: support@rowriter.com 

Use a Subject line of ATTN: R. O. Writer Enhancement Request.