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Software Training

  • Learn Simple and efficient service writing
  • Master easy parts ordering and inventory management
  • Learn to use Smart Jobs and Smart Labor Pricing
  • Understand the tools for accounting and profitability
Boot Camps
Webinars
Common Questions

Boot Camps

Our 2 Day Boot Camps are hands-on sessions for anyone needing to learn to navigate R.O. Writer (Basic) or become more proficient in using the different aspects of R.O. Writer (Advanced). Choose Basic, Advanced, or Both.

Basic Advanced Locations
Mar 10-11, 2015
Tuesday 9:30am to 5:30pm
Wednesday 8:30am to 4:30pm
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Mar 12-13, 2015
Thursday 8:30am to 4:30pm
Friday 8:30am to 4:30pm
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R.O. Writer
823 Donald Ross Rd.
Juno Beach, FL 33408
Any 2 Day Boot Camp:
$249 per person regular price or $199 for Early Bird signup*
*Early Bird registration eligible if registered 30+ days before selected workshop date!

Basic

Day 1 Agenda

Session 1 - Morning

Introduction and Invoicing Basics

Session 2 - Afternoon

Advanced Invoicing and End of Day Procedures

Day 2 Agenda

Session 3 - Morning

Basics of Configuration
 

Session 4 - Afternoon

Other Shop Basic Essentials; includes introduction into Accounts Payable, Inventory, Reporting and Marketing

Advanced

Day 1 Agenda

Session 1 - Morning

Get Smart - Smart Pricing and Smart eCat

Session 2 - Afternoon

Advanced Inventory and Configuration

Day 2 Agenda

Session 3 - Morning

Communication is Key - Managing Shop Workflow and using R.O. Writer as a Hub of Communication

Session 4 - Afternoon

Tools for measuring and increasing Profitability; includes advanced Marketing

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Webinars

Our Webinars are designed for the more experienced R.O. Writer user, including shop owners and their management team. Our professional trainers provide their insight through web based lectures and demonstrations specific to the topic of the month.

Topic Date & Time
Marketing Module – Use and Best Practices
February 17th
10:00am to 10:45am
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Marketing Module – Use and Best Practices
February 19th
3:00pm to 3:45pm
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Smart eCat – Use and Best Practices
March 24th
10:00am to 10:45am
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Smart eCat – Use and Best Practices
March 26th
3:00pm to 3:45pm
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Any 1 Webinar:
FREE in February and March. Normally $50 per person.
Webinar registration is required and registration closed 1 day prior to webinar.

To view a complete list of webinar offerings, go to rowriter.eventbrite.com.

Common Questions

Will there be training classes available in any other locations throughout the United States?

The training Boot Camps are offered central to our customer base who respond to our survey.
Let us know where you would like us to hold classes by completing our survey.

Are there any other training options available like Webinars or Online Training?

We offer 1 topic, 2 times each month.

How do I decide which Training Class is right for me?

The 2 Day Boot Camps are hands-on sessions for anyone needing to learn to navigate R.O. Writer (Basic) and / or become more proficient in using the different aspects of R.O. Writer(Advanced). The Webinars are made up of web based lectures and demonstrations and is NOT a hands-on session. It is geared towards the more experienced R.O. Writer users, for shop owners and their management team.

Are there more detailed Agendas for the Boot Camps and Conferences?

Basic Workshop

Day 1 Session 1 – Morning
Introduction and Invoicing Basics:
This session will introduce the concepts behind the R.O. Writer Shop Management System and give you an opportunity to build your core knowledge of the R.O. Writer Point of Sale module. You will acquire hands on experience in pricing estimates and building invoices taking advantage of the R.O. writer Smart eCat tool.

Day 1 Session 2 – Afternoon
Advance Invoicing and End of Day procedures:
This session builds on the curriculum from the morning session covers more complex and variable estimating and invoicing. Smart eCat is still in primary use but other catalog integrations are also discussed. This session finishes by walking through a 'best practices' End of Day process.

Day 2 Session 3 – Morning
Basics of Configuration:
This session is designed to enhance what was learned on day 1 through working exercises geared toward providing a deeper knowledge of functionality and capability. Learning more about how something works and not just what it does will grow your understanding and appreciation of the vast uses of the R.O. Writer Shop Management System.

Day 2 Session 4 – Afternoon
Other shop basic essentials, includes introductions into Accounts Payable, Inventory, Reporting and Marketing:
This session goes beyond the point of sale module to explore other modules that facilitate everyday tasks. Learn more about managing inventory and how to handle payables and receivables at the front counter. Review vital reports and get a better understanding of how to incorporate basics of the Marketing and Followup module.


Advanced Workshop

Day 1 Session 1 – Morning
Get Smart - Smart Pricing and Smart eCat:
This session delves 'behind the scenes' of Smart eCat and Smart Pricing, two of the most powerful tools available in the R. O Writer shop management system. Understand the full capabilities of each of each of these aspects and learn how to apply them in your business. In addition, this session transitions into the afternoon Configuration session by finishing up with a comprehensive look at Smart Jobs.

Day 1 Session 2 – Afternoon
Advanced Inventory and Configuration:
This session starts with a look 'under the hood' of the R.O. Writer shop management system. Understand more about what configurable options are available to you and how they will impact your business, both at the front counter and in the back office. The latter half of the afternoon session is devoted to understanding the Inventory module and using it to help efficiencies and productivity.

Day 2 Session 3 – Morning
Communication is Key – Managing Shop workflow and using R. O. Writer as a Hub of Communication:
This session looks at how you can use the various tools available to help manage your shop workflow and use R. O. Writer as a hub of communication. Whether it’s communication between the service writer and the customer, the front counter and the shop, or helping the office staff tie everything together, communication is the key. Various segments of Reporting, Marketing, Scheduler and Configuration come into play in order to keep everything running together.

Day 2 Session 4 – Afternoon
Tools for measuring and increasing profitability (includes advanced Marketing):
This session deals with the most important piece of all, profitability by discussing various tools in both reporting and Marketing that that can be used to measure and improve profitability. In addition, this session will use data from your shop in order to add familiarity to the tools, allow you to assess performance using your actual data and assist in building a roadmap for the future.

Are there recommended Hotels near the Training Locations?

Juno Beach, FL

Holiday Inn Express
13950 U.S. Highway 1
Juno Beach, FL 33408
Phone: (561) 622-4366

Memphis, TN

Marriott Courtyard
6015 Park Avenue
Memphis, TN 38119
Phone: (901) 761-0330

How long is one training day?

One training day consists of two training sessions.
See the Boot Camp listing for exact times.
A 1hr lunch break is scheduled.

How big are the Boot Camps and Webinar?

Boot Camps are limited to 15 participants.
Webinars are not limited at this time.

Is there a chance a Bootcamp or Conference may be cancelled or postponed?

A minimum participation per in person class is required. Classes may be cancelled or postponed if the total number of attendees does not meet the required minimum two weeks before the scheduled start date, therefore it is advised to not make your travel and lodging arrangements until the class and your reservation is confirmed.

Bootcamp minimum: 8 participants
Webinars will not be cancelled due to attendance.

Are there any discounts available for the advertised Boot Camps?

Currently we are offering an Early Bird signup special, giving you a discounted rate, if you book the Boot Camp 30+ days before the selected training start date.

Do I have to bring anything to the training?

No, but you are welcome to bring a notepad and pen if you want.

When should I go ahead and book my travel and lodging?

It is advised to not make your travel and lodging arrangements until the class and your reservation is confirmed.

Who are the training instructors?

Our training instructors are specialists when it comes to R.O. Writer. They have worked with our software for years, know it inside and out and are sure to be the best advisors in answering your questions about working with R.O. Writer in your shop.

What are your accepted forms of payment?

We currently accept all credit and debit cards and are also able to process payments via ACH Draft.


Please do not make your travel and lodging arrangements until the class and your reservation is confirmed.